Sharing a car with somebody you have not met

E2U does not employ or dispatch anybody. The person in the driver's seat is another member. Everything below exists because of that, not in spite of it.

What every member confirms

What a host clears before sharing a trip

Everything above is asked of everybody, Guest or Host. Nothing below it is asked of a Guest. Sharing a journey you are driving needs all of it, and E2U approves each one before a trip can be posted.

Badges, which are optional

None of these is needed to host or to travel. When a member completes one it shows on their profile, and you can see it before you decide.

• Background verified
• Driving record verified
• Enhanced insurance verified

What you see before you agree to anything

• Their first name and their photograph.
• How many trips they have shared, as a host and as a guest.
• Their rating, and the reviews behind it.
• Their standing on E2U, which is earned over trips rather than bought.
• For a host: the car, so you know what is pulling up.

Full names, email addresses and phone numbers are never shown to another member. Messages about a trip go through E2U rather than between phone numbers.

Both of you review each other

After a shared trip, each of you can review the other. Neither review is shown until both are in, or until the window closes. Nobody writes in reaction to what was written about them, which is the only way a rating means anything.

Women only matching

Verified women may choose to be matched only with other verified women. E2U does not decide who is a woman: it is part of verifying identity. A protection anybody could claim would protect nobody, which is why it is offered only once identity is confirmed.

E2U Safety Shield

Two devices, tracked separately. Neither of you controls the other's: if one phone goes quiet the other is still reporting, and that is the reason for tracking two of them rather than one.

Both of you accept it before the trip can start, on your own device, in these words:

• E2U collects and securely transmits the real time location of both devices while the trip is active.
• If either member activates Emergency SOS, enhanced location tracking continues for both devices and emergency information may be provided to emergency services.
• Nobody can accept on anybody else's behalf, and a trip with an unaccepted shield does not start.

Ordinary trip locations are kept briefly and then deleted. Holding everybody's movements for ever is not a safety feature. A trail that belongs to an emergency is kept separately, for much longer, and is never deleted with the ordinary ones, because the minutes before an emergency are usually the useful ones.

The emergency button

It is on the trip screen while the trip is live. Press and hold it for one second, and that is the whole gesture. There is no "are you sure" afterwards: somebody being threatened has one hand and a few seconds, and the hold is what prevents a pocket press. Holding it:

• records who pressed it, on which trip, at what time and where they were,
• alerts E2U immediately,
• moves both devices to more frequent reporting, whichever of you pressed it,
• tells your trusted contacts, if you have chosen any,
• and gives you the emergency number as a link your phone can dial.

There is no button that ends an emergency. If you pressed it by accident you can tell E2U it was accidental, and that is recorded, but tracking continues and E2U still looks at it. A control that could make an emergency go away is a control somebody can be made to press.

It does not call anybody for you. No app can place that call on your behalf, and a button that implied help was already coming when nobody had been told would be worse than no button. If you are in danger, call the emergency services.

The other people on the trip are not told that you pressed it. If you are pressing it because of the person beside you, telling them is the last thing that should happen.

Trusted contacts

You can name up to five people for E2U to tell if you ever raise an emergency. They are told that you raised one and how to reach E2U. They are not sent anything on an ordinary trip, are not given a live map of you, and cannot end an emergency or stop location sharing. If E2U cannot reach one of them, nothing about the emergency changes.

Choose who E2U tells.

Reporting somebody

You can report anything that made you unsafe, during a trip or afterwards. E2U acts on reports, including by removing a member, and keeps the trip record. Write to info@e2uride.com at any time.

Simple things that help

• Check the car and the plate against what the app shows you before you get in.
• Tell somebody where you are going. You always know the destination in advance here, because the host entered it first.
• Sit where you are comfortable sitting.
• You can step off a trip at any point before it starts, and it costs you nothing.
• A host can decline anybody, for any reason or none. So can you.