Cancellation and Refund
What happens when a trip changes or does not happen.
Part of the Member Terms, version 10, published 22 October 2026. These are the same words, under their own heading.
WHAT YOU ARE COMMITTED TO BEFORE A TRIP
Before you join a Shared Trip you are shown an estimated maximum contribution. Your final contribution may be lower, and often will be, because when more people share the same part of a route everybody's share of it falls. Your final contribution will not be higher than the figure you were shown unless the route changes and you agree to the change.
ROUTE CHANGES AND CANCELLATION
A Host may cancel a Shared Trip and a Guest may step off one. Everybody on a cancelled trip is told. If a trip is cancelled before it begins, no contribution is due. If a route changes during a trip, your contribution is worked out from the journey that actually happened, subject to the maximum you were shown.
CANCELLATION, NO SHOWS AND A TRIP THAT ENDS EARLY
There is no cancellation fee on E2U, on either side, at any time. Where a contribution was held against your card and the trip does not happen, the hold is released in full.
That does not mean cancelling is free of consequence. A pattern of cancelling or of not arriving is recorded on your account and is shown to the Members you ask to travel with, and repeated ones are grounds to end a membership under the Community Rules.
BEFORE A TRIP BEGINS. Nothing is due from anybody, whoever cancelled and for whatever reason.
A GUEST WHO DOES NOT ARRIVE. No money moves in either direction. The Host is not paid and the Guest is not charged. The Guest is recorded as not having arrived.
A GUEST WHO STEPS OFF AFTER THE TRIP HAS BEGUN. The Guest Contribution they agreed to is charged in full. Their Host rearranged their own journey to carry them, and had already begun making it. It is never more than the maximum that Guest was shown before confirming.
A TRIP THE HOST ENDS EARLY, OR THAT A BREAKDOWN OR AN EMERGENCY ENDS. Each Guest is charged only for the part of the journey actually shared with them, worked out from the distance actually traveled together, and never more than the maximum they were shown. A Guest who had not been collected is charged nothing. Where E2U cannot establish the distance actually traveled, that Guest is charged nothing: E2U does not estimate a distance in order to charge somebody for it.
COSTS THAT ARISE DURING A TRIP. A toll, parking charge or other cost on the route everybody is sharing is shared between everybody in the vehicle. A cost caused only by one Guest's own pickup or drop off is carried by that Guest alone. All of it is capped by the maximum that Guest agreed to before confirming, and anything above that maximum is not charged to them.
ANOTHER GUEST JOINING. If somebody else joins the same part of the route, every Guest's share of it falls and every Guest is charged the lower figure. It never moves the other way.
QUESTIONS
Email info@e2uride.com.