Data Requests
Your rights over what E2U holds, and how to use them.
Part of the Privacy Notice, version 8, published 26 October 2026. These are the same words, under their own heading.
YOUR RIGHTS
Depending on where you live, you may have the right to ask E2U for a copy of the personal information it holds about you, to correct it, to delete it, or to receive it in a portable form. Some of these rights have exceptions set by law, and E2U will tell you if one applies to your request. Write to info@e2uride.com and E2U will answer.
Questions or requests: info@e2uride.com
DELETING YOUR ACCOUNT
You can delete your account in the app or at e2uride.com/account/delete.
When you delete your account, E2U will delete or de identify personal data that it no longer needs, subject to applicable law. Certain information may be retained where reasonably necessary for payment and tax records, fraud prevention, security, legal claims, regulatory obligations, safety investigations, emergency incidents and audit records. Information retained for these purposes will not be used for unrelated purposes.
HOW LONG EACH KIND OF RECORD IS KEPT
Ordinary Safety Shield trail from a trip 14 days Trail connected to an emergency 5 years Trip location history 180 days Completed trip records 7 years Payment records 7 years Identity verification records 3 years Vehicle documents 3 years Messages between members about a trip 2 years Support conversations 3 years Backups containing deleted accounts 3 months Audit records of who opened what 7 years
Where a period above is longer than it needs to be for a particular record, E2U deletes or de identifies it sooner. Where the law requires E2U to hold something longer, it is held without your name attached wherever that is possible.
QUESTIONS
Email info@e2uride.com.